| Stakeholders |
Issues of concern |
Communication channel |
Communication Status |
| Employees |
- Tolerant of diverse races, nationalities, religions, genders, age groups, disabilities, and sexual orientations
- Employee communication and care
- Employee compensation and benefits
- Career development and education training
- Labor environment and safety
- Friendly working environment
- Multiple communication channels
- Medical insurance that is better than the industry
|
- Education and training
- Compliant channel
- Company website
- Service mailbox
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- The company's salary system is in line with industry standards, employees are encouraged to receive on- job training, employee performance appraisals are conducted regularly as a reference for salary adjustments and promotions, and giving employees comprehensive development space.
- ACBT holds monthly birthday celebrations, regularly organizes ball games, employee travel, year-end celebrations and other activities to facilitate internal communications and to build centripetal force.
- ACBT conducts occupational safety and emergency response training exercises every year to provide employees with a safe and friendly working environment.
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| Customers |
- Customer service
- Customer privacy
- Quality stability
- After-sale services
- Corporate governance
- Production safety
|
- Phone calls and Email
- On-site interview with customers
- Customer services
- Company website Service mail box
|
To ensure that our company provides customers with stable and high-quality products, ACBT sets a dedicated customer service line and order consultation service. In addition, the official website has contact information for each customer unit to communicate and handle customer opinions and feedback. |
| Investors |
- Business strategy and development
- Sustainable development strategy and governance
- Business performance
- Integrity management
- Corporate governance
- Legal compliance
|
- Annual shareholders meeting
- Board of directors meeting
- Investors conference
- Public information website
- Company website
- Investors contact email
|
- ACBT completed the convening of this year's regular shareholders' meeting on June 21, 2024, and has implemented relevant operations in accordance with the resolutions of the shareholders' meeting.
- ACBT has a spokesperson and investor relationship maintenance contact to handle shareholders and investors’ suggestions and responses to the company.
- ACBT complies with the relevant regulations of the competent authorities and regularly discloses company operating information on Market Observation Post System.
- ACBT updates company news on the company website from time to time.
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| Suppliers |
- Supplier management
- Integrity management
- Compliance with international standards
- Material quality and price
- Fair competition
|
- Phone calls and Email
- On-site visits
- Purchase agreements
- Supplier evaluation
- Company website
- Service mailbox
|
- ACBT reviews suppliers' environmental and safety violations, and gives priority to manufacturers with production capabilities.
- ACBT’s purchasing department reviews suppliers on regular basis, to encourage suppliers to follow relevant polices such as environmental protection and labor safety, in addition to quality, delivery, service and defective handling, environmental protection and occupational safety are also included in the regular evaluation of suppliers.
- ACBT’s purchasing department pays close attention to the dynamics of our suppliers. Suppliers’ qualifications will be re-evaluated if there are major quality, safety or environment accidents.
|
| Community / Non-profit organization |
- Environmental management
- Environmental education
- Employment opportunities
- Community feedback
|
- External communication window
- Community engagement and access
- Proactively care for community poverty
- Corporate website
|
- ACBT holds community care activities several times a year.
- ACBT collaborates with underprivileged farmer groups to provide professional soil analysis and high-quality fertilizers to improve crop optimization and yields.
- ACBT concerns about circular economy issues, assisted National Chung Hsing University to build Academy of Circular Economy and attend meetings to supervise the academy operation.
- ACBT cares about environmental sustainability, follows environmental protection regulations, promotes environmental protection and energy conservation internally, and serves as a benchmark company for local government to promote industry environmental protection policies.
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| Government institution |
- Regulation compliance
- Environment management
- Corporate governance
- Labor environment and safety
- Integrity management
- Fair transaction
- Comprehensive care and welfare
|
- Phone calls and Email
- Official notice
- Regulation promotion meetings
- Opinion exchange meetings
- Meetings organized by competent authority
- Company website
- Service mailbox
|
- ACBT aims at sustainable management and complies with the laws and regulations of the competent authorities and the implementation of local government policies, including labor rights, environmental protection and other laws and regulations related to business operations.
- ACBT actively participates in the promotion and implementation of government regulations, as a benchmark enterprise for local economic construction and tax contribution, ACBT also receives visits from government from time to time.
- ACBT references international ESG models, has a dedicate unit to lead departments to continuously optimize corporate governance and enrich corporate social responsibility-related activities.
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