Stakeholders and Channels of Communication

Media

Stakeholders and Channels Communication

  • Stakeholder Engagement

Stakeholders Significance to ACBT Concerns Communication Channel and Frequency 2024 Communication Performance
Customers Customers are a key driver of the Company's growth. We are dedicated to delivering high-quality, environmentally friendly products while proactively responding to and improving upon customer needs to foster long-term partnerships.
  • Corporate governance and ethical management
  • Information security and personal data protection
  • Circular economy
  • Human rights
  • Annually: Customer satisfaction survey
  • From time to time: Telephone, email, corporate website, service email
  • In 2024, 85.62% of customers expressed a very high degree of satisfaction in the customer satisfaction survey
  • In 2024, there were 13 customer complaints
Employees Employees are the Company's most important asset. We offer a comprehensive work environment and prioritize diverse training and development opportunities to ensure our core competitiveness.
  • Operational Performance
  • Human rights
  • Employee benefits
  • Occupational health and safety
  • From time to time: Education and training, complaint channels, corporate website, service email
  • In 2024, a total of 45 training sessions were held, with 350 participants and 270 training hours
  • Number of employee complaints: 0
Investors Investors are the cornerstone of corporate operations and development. We ensure information transparency and openness to safeguard investor rights and enhance corporate value through prudent management strategies, thereby meeting investor expectations for sustainable operations.
  • Corporate governance and ethical management
  • Innovative R&D
  • Circular economy
  • Compliance with laws and regulations
  • Quarterly: Financial statements
  • Annually: Shareholders' meeting
  • From time to time: Earnings call, Market Observation Post System (MOPS), corporate website, service email
  • One AGM was held
  • Invited to attend 1 earnings call
  • Issued the quarterly financial reports for 2024 and the annual report for 2023
  • Disclosed self-consolidated revenue data 12 times
  • Announced material information 33 times
Suppliers Suppliers are critical partners in ensuring normal operations and sustainable business practices, and they provide high-quality products and services.
  • Corporate governance and ethical management
  • Information security and personal data protection
  • Compliance with laws and regulations
  • Waste management
  • Annually: Supplier assessment
  • From time to time: Telephone, email, corporate website, service email
  • The top 20 suppliers received an A rating in their assessments (on a scale of A to D)

  • Stakeholders contact information

Stock Affairs SinoPac Securities – Corporate stock affairs division
Address: 3rd Floor, No.17, Bo’ai Rd., Zhongzheng Dist., Taipei City
Telephone: +886-2-2381-6288
Fax: +886-2-2382-6568
Stakeholder and investors relation contact window Please mail your concerns to This email address is being protected from spambots. You need JavaScript enabled to view it., we will have dedicated personnel to respond.
Spokesperson Janice Cheow
Telephone: +886-2-2712-0685
Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Whistleblower Mail Please mail to This email address is being protected from spambots. You need JavaScript enabled to view it., we will have dedicated personnel to respond.

PLO 650, Jalan Keluli 7,
Pasir Gudang Industrial Estate,
81700 Pasir Gudang, Johor, Malaysia.

Contact Us

+607-251 2588
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